Privacy Policy

Last updated: October 24, 2026

This policy explains how Casablanca, a brand of SET CB, S.A., a Panamanian company registered with the Public Registry (RUC 155721813-2-2022 DV 40), with its address at PH Financial Park, floor 16B, Costa del Este, Panama City ("Casablanca", "we"), handles the personal data it collects through www.setcasablanca.com, its ticket sales and its events. It is governed by Panama's Law 81 of 2019 on Personal Data Protection and its regulations (Executive Decree 285 of 2021).

1. Data we collect

  • Contact and billing details: name, email, phone and billing country or address.
  • Order details: event, ticket or table type, amount and payment method. We never see or store full card numbers.
  • Ticket and entry data, such as the QR scan at the door.
  • Messages you send us through our forms, email or WhatsApp.
  • Technical data needed for the site to work, such as device, browser and cookies.
  • Photos and videos taken at our events (see our Terms & Conditions).

2. How we use it

  • To process your purchase and send you your tickets.
  • To manage entry to our events and verify age.
  • To answer your questions and give you support.
  • To send you news, presales and offers if you subscribed. You can unsubscribe at any time.
  • To meet legal and tax obligations and prevent fraud.
  • To improve our site and our events.

We use your data based on your consent, the purchase contract, our legal obligations or our legitimate interest in operating safely.

3. Who we share it with

Only with the providers we need to operate, and only the data each one needs: Shopify (online store), our payment processors (Emetec and Tilopay, which includes Yappy), Guest Manager (ticketing and entry control), our email and communication tools, and the venues or co-producers of each event for entry control. We will also share data with the authorities when the law requires it. We do not sell your personal data.

4. International transfers

Some of these providers store data outside Panama, for example in the United States. By making your purchase you consent to these transfers. We require these providers, by contract or through their terms, to apply levels of protection equivalent to those required by Panamanian law.

5. How long we keep it

For as long as needed for the purposes above. Billing and transaction data is kept for at least 5 years to meet accounting and tax obligations. Marketing data is kept until you unsubscribe.

6. Your rights

You can request access to your data, its correction, deletion or objection to its use, or receive a copy (portability). Write to info@setcb.com with the subject "Personal data". We may ask you to confirm your identity. We will answer access requests within a maximum of 10 business days and correct your data within 5 business days of a correction request; other requests will be handled within the deadlines set by law. You can also file a complaint with Panama's National Authority for Transparency and Access to Information (ANTAI).

7. Security

Payments are processed through certified payment providers over encrypted connections (SSL/TLS). Casablanca does not access or store your card details.

8. Minors

Our events are for people 18 and over, unless stated otherwise, and this site is not directed at minors.

9. Cookies

We use cookies needed for the cart and checkout to work, and analytics cookies to understand how the site is used. You can manage them in your browser settings.

10. Changes

We may update this policy. The current version and its date will always be on this page.

11. Contact

info@setcb.com · WhatsApp +507 6507-4549

If there is any discrepancy between the Spanish and English versions, the Spanish version prevails.